Beyond Blast Messages: AI Runs Customer Chats on India's CPaaS Platforms
Posted on 11th Oct 2026 12:12:04 in Business, Digital Marketing
Tagged as: CPaaS, WhatsApp Business, RCS Messaging, AI Customer Engagement, Airtel IQ Gateway, IMC 2026
At IMC 2026, Authkey and Airtel IQ Gateway showed how Indian businesses are moving from one-way SMS blasts to AI-run customer conversations across WhatsApp, RCS and voice.
